Soon we will be eliminating points all together and making your rewards automatic!
If you have been emailed codes to redeem previously earned points, your discount codes will still work. If you have points to redeem but have lost the code, please email firstname.lastname@example.org and let us know and we will help you with a new code you can use to redeem.
Why are we changing our rewards system?
Most of our users are subscribers on auto-ship. Because we offer 15% off for auto ship subscriptions, it's by far the most popular way of purchasing through our website. The problem with points and discount codes on auto-ship is since the order is created automatically how do you redeem your points? Many customers had to stop their subscription, create a new order, enter discount code, get their free or discounted product, then the next month resubscribe and enter in all their cards details all over. Points and discount codes require time to enter them in, and require people to remember if they used them already and keep track. That's too confusing and complex for most. We want to make your life easier, not harder.
How will the new system work?
On your 10th order of a product, you get one additional bottle for free. No need to enter in codes, no order to create, no hassles.